Frequently Asked Questions
Order Status / Questions
Q: Has my order shipped?
A: We aim to ship all orders same day before 2pm EST Monday - Friday. We ship from multiple warehouses to get your package to you as quickly as possibly!
Q: How do I change / edit my order?
A: Once an order is placed, you will be unable to edit it online. If you have any changes to the order, please call our office at 855-931-0002. Due to the nature of our shipping, once an order is entered it may not be possible to make all changes.
Q: I need to cancel my order / I made a mistake on my order.
A: If you need to cancel you order, please call our office at 855-931-0002. Once an order is processed for shipment, it cannot be cancelled.
Q: My order never arrived.
A: We ship our packages with the USPS, UPS and FedEx. Once a label is created, you will get an email with a tracking number. If that number shows "Delivered" but you do not have the package, please first double check around the area where your carrier normally delivers packages, or check with a neighbor. If you are still unable to locate the package, please ensure you call our office with 48 hours so we can begin a claim with the carrier. Packages valued over $1000 will require signature per our insurance regulations. If a package is missing, we will contact the carrier, and attempt to resolve the issue. If the carrier provides proof of delivery via GPS or photo, we will be unable to replace the missing package.
Q: My order is missing items.
A: Every order that leaves our warehouse is run through a quality control process, but in the event something is missing, please follow these instructions. In the event you are missing an item, first check to ensure that the part requested is not on back-order as noted on your packing slip. If the item should be there and is not, please call our office within 48 hours of noticing the issue. We are unable to provide support for missing items after 48 hours of delivery. Also, double check that you recieved all parcels in the order, as larger orders may be split into multiple shipment boxes. While most carriers are able to deliver all packages that leave our dock at the same time, sometimes they do get seperated in transit.
Shipping & Returns
Q: When will my order ship?
A: Please contact customer service for parts availability for rush orders. Typically orders ship within 2 - 3 business days as some parts are made to order (welded, dipped, etc). We strive to get orders out same day, but that is not always possible.
Q: How much will shipping cost?
A: When you complete checkout, you are presented a list of shipping options and costs. While we try to ensure these are as accurate as possible, there are times when shipping costs may change due to the size of the product ordered and how it is packaged.
Please note that these charges are for estimation purposes only. We will attempt to contact you prior to shipping if your chosen shipping option is not available, or if actual shipping charges are more than your original estimate.
If your order must be shipped by freight carrier, a member of our customer service team will contact you to verify your shipping address, and to provide you with a freight estimate. We strongly recommend shipping to a commercial address with a loading dock to qualify for the most economical shipping rates. The buyer is solely responsible for any and all incidental charges, including residential delivery, required lift-gate, or re-delivery.
Q: What is your return policy?
A: Items purchased from DiscountStrutAccessories are non-returnable. In the event you recieved the wrong items from us, we will offer the corrected items or a credit.
Q: What if I received the wrong product?
A: If you feel that you have received the wrong product, please contact customer service immediately. If this is due to an error on the part of DiscountStrutAccessories.com, we will issue an RMA, pay for return shipping, and ship you the correct product as soon your return is received.
All international orders must be paid via wire transfer. Shipping may be arranged by the customer, or you may choose one of our shipping methods if it is offered in your specific country. Additional terms may apply to international orders for fraud prevention.
When will my credit card be charged?
At the time of checkout, your credit card will be charged for the full amount of the order.