All Products Ship From Philadelphia, PA
Orders placed for over $4,500 qualify for Free Ground Shipping. Free Ground Shipping is only available in the Continental USA (excludes Alaska and Hawaii).
Standard shipping rates apply to all expedited orders. Free shipping is not available outside the United States of America.
DiscountHydraulicHose.com ships via FedEx and USPS. We will still offer UPS to customers who require it. We try to use the smallest possible box size to fit your items, however due to the nature of our custom products (such as hose assemblies), you may be presented with a shipping option such as a Small Flat Rate Box which cannot hold all items. We will adjust your order to fit in the next smallest and affordable size.
FedEx has several options for shipping parcels. Below is a quick comparison of their services from our previous UPS services. All delivery times are estimates provided by the carrier, DiscountHydraulicHose.com has no control once the package leaves our facility. Our same-day shipping cutoff will remain at 3PM EST, and we will continue to attempt to get as many orders shipped daily as possible.
This service is designed to get orders to your address by 8:30AM Next Business Day
|Next Day Air Early AM|
This service is designed to get orders to your address by 10:30 AM Next Business Day
|Next Day Air|
This service is designed to get orders to your address by 3PM Next Business Day
Next Day Air Saver
This service is designed to get orders to your address by 9AM 2nd Business Day
|2 Day Air Early AM|
This service is designed to get orders to your address by end of business, 2nd business day
|2 Day Air|
This service is designed to get orders to your address in 3 business days
|3 Day Select|
This service is designed to get orders to your address within 1 to 7 business days based on delivery map
This service is aimed at faster ground delivery to RESIDENTIAL addresses only.
FedEx Service Maps
This map shows estimated delivery time for FedEx Ground from our Philadelphia, PA location:
This map shows what local zip codes should see next day delivery for FedEx Ground service:
If you have any questions about the switch, please contact our office at 800-535-1302.
Please review our return policy before attempting to return any merchandise.
Up to 14 days
|Eligible merchandise may be exchanged for store credit or a refund.|
Up to 30 days
Eligible merchandise may be exchanged for store credit only, and may
be subject to a 20% restocking fee.
After 30 days
Merchandise may be accepted for return at the discretion of management.
Please contact our support team for more information.
TERMS AND CONDITIONS
- A Return Merchandise Authorization (RMA) is required with all returns and exchanges.
- Returned merchandise must be in new, unused condition.
- Merchandise must be returned with all original packaging and accessories.
- Customer is responsible for all return shipping costs.
EXCEPTIONS / NON-RETURNABLE ITEMS
Returns will not be accepted more than 30 days after purchase and delivery.
Special order items, customer-specified hose assemblies, and cut hose lengths measuring less than 25 feet are not returnable.
All Metric Fittings and Adapters are considered special order and are subject to up to a 25% restocking fee.
Stainless Steel Fittings are non-returnable.
Hydraulic Hose Crimpers, Hose Saws and any custom manufactured dies are non-refundable.
Advertised merchandise that is not in stock at the time of purchase may be subject to a 20% restocking fee. This fee is passed on to us from our suppliers when a product is ordered and has to be returned. Try as we might, we are unable to stock all 15,000 of our products daily, but we do work hard to ensure as many are on the shelf as possible. We also do our best to communicate any backorders or delays.
Labor, hose assembly and shipping charges are non-refundable.
Store Credits provided for any returns will expire after a period of two (2) years has passed.
All returns must be accompanied by a Return Merchandise Authorization (RMA) numbers.
Before we will accept a return, you must call or fill out this form to be provided an RMA #
Please send your returns to:
- Product Returns / RMA XXX*
- 5606 Tulip Street
- PO Box 9580
- Philadelphia, PA 19124
* XXX should be Return Merchandise Authorization (RMA) number given to you by our customer service department.